Made an appointment online to have the air conditioner in our VW Golf looked at and fixed if needed. Ronnie was very friendly and efficient. He told me what the technician would do, how much it would cost, and the car was ready for pick up when he said it would be. The aircon is working great again. We also got a full inspection report with photos to document issues that we should get fixed on the car. No pressure to get that done now, but we liked the extra step so that we know what to expect. When I picked up the car, I also got an estimate for the future repairs, divided into clear separate sections with parts and labor clearly split up. No pressure to make appointments for future repairs - very much appreciated.