Albany Auto Repair

My wife has a Honda Civic that overheated and had to be towed into the shop. Tom was wonderful. He explained what the problem was, what he needed to find out to make sure there were no problems beyond the obvious one and how long it would take. He did everything on time and looked around to get a good deal on parts. Car repair is always expensive but he came in a couple of hundred less than another shop I talked to about the problem on the telephone. I would highly recommend this shop to anyone.

I would like to thank Tom and Juan for their excellent service, communication, honesty, and general friendly demeanor. After a nail punctured my tire for the second time in three months, I was not looking forward to purchasing a new tire. They attempted to patch the tire, and told me that if the patch didn't hold, I would have to get a new tire. The patch lasted for a few days, then bam - deflating. Normally this wouldn't have been such a dire situation, but I was needing to drive ~500 to see family in three days, and boy was I grateful for N.E.M. They fixed my tire in a day. One day. Amazing. I appreciate their service so much, and cannot praise them highly enough.

Excellent service! I highly recommend this place. Staff was professional, courteous and knowledgeable. Reasonable prices and efficient.

I chose this shop based on Yelp reviews, and I was not disappointed. Tom was as nice as everyone said he was. He kept me in the loop as the problem was diagnosed, parts ordered, and repair completed. The repair work seems perfect. I have found my new mechanic!

If you are looking for a mechanic, stop here - you've found him. Tom is trustworthy, great to work with. he has taken care of all of my cars for years and I've never had a problem with his repairs and maintenance. He always lets me know which repairs are important and which ones can wait - and how long they can wait. He's great at diagnosing "it's making a funny noise" problems and I never feel like he's doing unecessary work - in fact, a couple of times his inspections turned up problems that the local dealer claimed to have fix but actually hadn't. I found Tom after getting HUGE estimate from the dealer. I took it to Tom and he not only did the work for much less without seeing the dealer's estimate first, but also told me that much of the work the dealer advised what not necessary. He's honest, he does great work, really cares about his customers and seems to work on every kind of car. Nippon European is the place to go

So I'm driving and then all of a sudden, my car decided to die on the Bay Bridge. I was like ummm car, we are on the ^$#^%#@^$%&% Bay Bridge. You can't do that $%## over %$#%#$% water! That was the conversation that I had with my alternator. Apparently that's why it decided to stop working. So I was towed to a random, AAA-recommended place where they looked at my car and fixed my alternator at a reasonable price (we aren't supposed to put prices, right?) They even put a new belt. They also included a AAA-discount. It was scary for me because it was like Russian Roulette for mechanics. And I just had to choose and tell the tow-truck driver where to go. The man that helped me was AWESOME. I have serious trust issues when it comes to mechanics. Well, when it comes to life. But he was super helpful and there was another customer that had been going to him for over 25 years. The only thing I've done consistently for 25 years is eat meals. So I took a chance and they worked on my car. He also arranged for a ride to the BART station so that I could get to work in time for my meeting. The car was ready within 24 hours. Yes and YES! I plan to come for my oil change. I love my car! It's a Mercedes and Nippon specializes in European cars. It's a 2003 so I'd like it to last until 2033 :)

I couldn't be happier with the service I received at Nippon. I brought my car in after an accident, but when I got my car back it was in even better shape that when I originally bought it! They really have an eye for detail and went the extra mile to fix little things I had never even mentioned when I dropped the car off, all while delivering at the previously estimated price. I think this is the best alignment job I've ever had; the car just feels amazing. I am looking forward to bringing my car back and having all the other little troubles sorted out soon. Thanks, Nippon.

Everyone at Nippon is excellent. The service is top notch. Tom has kept four of our cars in the best condition possible throughout many years.

I have particular gratitude for experts who are honest as well as competent, and none more so than for auto mechanics, since I am so ignorant about cars. Each time we move across country and look for a new mechanic, I wonder if we will ever be lucky again. Good news! Tom has looked after our two cars (Toyota Matrixes, one after the other) since we arrived back in the Bay Area in 2007. Last week I dropped by to ask about something and Tom's sharp eye and habit of scanning the car led him to notice a screw in my tire, which would soon have been flat. He had his guy mend it right there in a few minutes and sent me on my way without asking for payment. Two pieces of luck: 1) that Tom saw the screw, 2) that we found him in the first place. Not luck: Tom's competence, honesty and simple niceness. If either of us was Jewish I'd call him a mensch: the highest praise (and I'm not sure what either the English or Japanese translation of that is).

This is the first time I went to these guys for a very minor repair, fasten the undercover (skid plate) to my car that came off (or forgotten to be bolted on by the dealership that did my oil change!) Juan was very friendly and helpful. The service was quick. I will consider going to these guys when I need any other work done.