Albany Auto Repair

Thank you Nippon for taking care of my Toyota. They are always upfront and transparent with their work and make sure I understand what and why things need to be fixed. Hard to find dependable and trustworthy people like Ron and Tom.

Tom and his crew are absolutely the best. We had a starter problem on both of our cars which they were able to diagnose and repair. The moment we walked in the door Ron treated us like long time customers. They did such a good job I had to write my first review! This the type of shop that gives local businesses a good name. Thank you Tom and Ron.

This is the only body shop I trust in the Bay Area. I've taken my car handful of times and left with a fixed car, great rates and first class service. You would normally find a very personal group of staff members who are quick to assist you. The golf clubs are a little random in the shop but guess they practice when they don't have cars to fix! When you pick up your car they don't just take your money and say bye but always make sure there is no problem after the fix, customer service is important to them! I highly recommend this shop especially if you aren't a mechanic yourself (the owner took the time to explain dummy terms about my car to make sure I understood) Ps. The green tea and coffee is a cherry on top

These guys are honest! My smart car is a challange. They know what they can and cant do and always tell me the cheapest way to fix my problem. Three cheers!!!

I had my car towed here on a Friday morning after breaking down. I picked them in a state of chaos as I was on an overpass with a dead car and AAA was telling me names of garages nearby. On my way in the tow truck I read reviews and was a little nervous. I made that known when I got there that I wanted to be treated fairly and suggested that the car had run out of gas even though my gauge said I had gas. I went with serviceman to nearby gas station and car still wouldn't start. They ran diagnostics and while I was waiting the man at counter suggested it may be my hybrid battery that costs $2000. I was very concerned at that point and told them it was not a common issue for a hybrid for that big battery to die. Then the owner came out and said the diagnostics said I just ran out of gas. So instead of $150 diagnostics he charged me $50 for the time and trouble. I was very grateful and feel the owner was honest and helpful and even reduced the diagnostics bill by $100. So overall a great experience!!

Dropped an older Honda off for repair. Was a little nervous at first, since it was my first car, and I hear all kinds of thing about mechanics. The up front experience was very pleasant, Ronnie never seemed exasperated for as little as I knew about the car's insides. Gave an up-front quote for the full inspection & oil change, and said he'd call for any further repairs deemed necessary. Did just that later in the same day. They showed me in-person the parts they replaced, and cost seemed fair from online comparisons. Would definitely go back.

If you are in the market for a new mechanic you should check out Nippon European Motors. We have had both our vehicles serviced there (older Tacoma and a Mazda 3). Recently the Tacoma needed a tune up for an upcoming smog test. Tom did the tuneup AND took it for the smog test. Passed! Now that is good service - not to mention 38 years in business! We'll be back. Thanks Tom.

I've been having my FIAT serviced at Nippon European Motors since I purchased it a couple of years ago. I'd had an old used car many years ago that they worked on and I remembered how much I'd liked them then. I still find them to be one of the best "car doctors" I've worked with (over 40 years of car ownership). The shop is comfortable and professional. Tom is clear and honest about the work needed and manages an efficient operation. I like the mechanics and assistants I've met there. The trust and confidence level is high. I'm so relieved that I have car care that is reliable.

My wife has a Honda Civic that overheated and had to be towed into the shop. Tom was wonderful. He explained what the problem was, what he needed to find out to make sure there were no problems beyond the obvious one and how long it would take. He did everything on time and looked around to get a good deal on parts. Car repair is always expensive but he came in a couple of hundred less than another shop I talked to about the problem on the telephone. I would highly recommend this shop to anyone.

I would like to thank Tom and Juan for their excellent service, communication, honesty, and general friendly demeanor. After a nail punctured my tire for the second time in three months, I was not looking forward to purchasing a new tire. They attempted to patch the tire, and told me that if the patch didn't hold, I would have to get a new tire. The patch lasted for a few days, then bam - deflating. Normally this wouldn't have been such a dire situation, but I was needing to drive ~500 to see family in three days, and boy was I grateful for N.E.M. They fixed my tire in a day. One day. Amazing. I appreciate their service so much, and cannot praise them highly enough.