5

So I'm driving and then all of a sudden, my car decided to die on the Bay Bridge. I was like ummm car, we are on the ^$#^%#@^$%&% Bay Bridge. You can't do that $%## over %$#%#$% water! That was the conversation that I had with my alternator. Apparently that's why it decided to stop working. So I was towed to a random, AAA-recommended place where they looked at my car and fixed my alternator at a reasonable price (we aren't supposed to put prices, right?) They even put a new belt. They also included a AAA-discount. It was scary for me because it was like Russian Roulette for mechanics. And I just had to choose and tell the tow-truck driver where to go. The man that helped me was AWESOME. I have serious trust issues when it comes to mechanics. Well, when it comes to life. But he was super helpful and there was another customer that had been going to him for over 25 years. The only thing I've done consistently for 25 years is eat meals. So I took a chance and they worked on my car. He also arranged for a ride to the BART station so that I could get to work in time for my meeting. The car was ready within 24 hours. Yes and YES! I plan to come for my oil change. I love my car! It's a Mercedes and Nippon specializes in European cars. It's a 2003 so I'd like it to last until 2033 :)

5

I couldn't be happier with the service I received at Nippon. I brought my car in after an accident, but when I got my car back it was in even better shape that when I originally bought it! They really have an eye for detail and went the extra mile to fix little things I had never even mentioned when I dropped the car off, all while delivering at the previously estimated price. I think this is the best alignment job I've ever had; the car just feels amazing. I am looking forward to bringing my car back and having all the other little troubles sorted out soon. Thanks, Nippon.

5

Everyone at Nippon is excellent. The service is top notch. Tom has kept four of our cars in the best condition possible throughout many years.

5

I have particular gratitude for experts who are honest as well as competent, and none more so than for auto mechanics, since I am so ignorant about cars. Each time we move across country and look for a new mechanic, I wonder if we will ever be lucky again. Good news! Tom has looked after our two cars (Toyota Matrixes, one after the other) since we arrived back in the Bay Area in 2007. Last week I dropped by to ask about something and Tom's sharp eye and habit of scanning the car led him to notice a screw in my tire, which would soon have been flat. He had his guy mend it right there in a few minutes and sent me on my way without asking for payment. Two pieces of luck: 1) that Tom saw the screw, 2) that we found him in the first place. Not luck: Tom's competence, honesty and simple niceness. If either of us was Jewish I'd call him a mensch: the highest praise (and I'm not sure what either the English or Japanese translation of that is).

5

I took an 11 year old car to Nippon and owner Tom said he could keep it running for me. And he did, for an additional 15 years. I've always had speedy, top notch service with Nippon. I've referred a number of friends to them. All the individuals who work there are knowledgeable, concerned, and helpful. I wouldn't consider going anywhere else.

5

Nippon is fast, very friendly and have competitive prices. Tom has told me NOT to fix things which I take as a good sign. Because I've done business with them over the years Tom or one of his mechanics will deal with little "pains in the" on the spot, usually for no charge if it's just some kind of adjustment. This place has been around a long time and they do know their cars - most are Japanese but they did a fine job tending to an old Buick of mine. This is the kind of experience that shows small business at its best. Definite thumbs up.

5

This is the first time I went to these guys for a very minor repair, fasten the undercover (skid plate) to my car that came off (or forgotten to be bolted on by the dealership that did my oil change!) Juan was very friendly and helpful. The service was quick. I will consider going to these guys when I need any other work done.

5

I've taken my car here twice. A friend of ours recommended them. I have a Mercedes e500 and needless to say maintenance and repairs can be outrageously priced. My first trip there, I had to have work done on the air struts. They searched around for the best price on parts. Although the entire service was expensive, it was much less expensive than the dealer and I felt Matthew really had my best interest and not the profit of the garage in mind. I recently returned due to the crankshaft position sensor and other issues. Again, the team at Nippon was great. The car was ready for me the same day. This place is highly trustworthy and I won't take my car anywhere else.

5

I just came off one of the best auto service/repair experiences in the 11 years I have owned a BMW 745i. I am a fastidious owner/driver who is equally demanding of the level of service the car receives. I previously serviced the car at the dealership since purchase, but decided this time to venture away from the 'abstracted experience, high-overhead' of a dealership. If your vehicle is off warranty-and it took me way too long to come to this recognition by force of habit-give a shot to Nippon European.To interface with the person who will actually perform the work explain procedure, cost of parts & labor and potential future repairs is refreshing. I'd forgotten this experience. I went to Nippon European on recommendation of a friend who drives an Audi and I am very pleased to have taken the leap. Tom and Matt are conscientious & thorough technicians with a level of service that one would consistently like to associate with a family-owned & local business. Their reputation is founded on sincerity and honesty in their dealings with customers. They provided feedback and confirmation twice during the service and repairs I had them perform. Local businesses sustain and prosper on word-of-mouth advertising and referrals-the most effective method in my own opinion. I am pleased to recommend Tom and Matt to BMW or Audi drivers who are particular about their vehicles and seek value, courtesy and thoroughness for their service/repair dollar.

5

I have been taking all my cars( Lexus, Toyota, Subaru & Ford) to Nippon European Motors since 1997. Tom the owner knows how to work on cars, he's thorough, does great work, because he listen to customers need and is always honest and up front. I feel proud to call him my friend and lucky to have a mechanic I can trust!